FAQ

💬 Need Help? The Biolit Team Is Here for You

How can I contact Biolit?

Our support team is here to assist you at every step of your Biolit experience.

📧 Contact us at: bonjour@biolit.ca
We typically respond within 24 to 48 business hours.

We are committed to providing attentive, human, and responsive support.

What are the shipping fees?

✨ Shipping is free across Canada.

All Biolit orders include a tracking number, allowing you to follow your package every step of the way.

How long will it take to receive my order?

Orders are typically delivered within 2 to 5 business days after shipment within Canada.

Each order is carefully prepared to ensure the freshness and quality of your multi-collagen supplement.

What payment methods do you accept?

You can securely pay for your order by credit card directly on our website.

🔒 All payments are 100% secure and encrypted.

Does Biolit ship internationally?

Yes 🌍
Biolit can ship internationally depending on your country of residence.

Additional shipping fees may apply depending on the destination.

I didn’t receive my tracking number. What should I do?

Please check your SPAM / junk folder first.

If you cannot find your confirmation email, contact us at:
📧 bonjour@biolit.ca
We will assist you promptly.

Can I take Biolit Multi-Collagen every day?

Yes.
Biolit is formulated for daily use as part of a healthy and balanced lifestyle.

For optimal results, we recommend consistent use over several weeks.

If you have a specific medical condition, always consult your healthcare professional before use.

When will I see results?

Some users begin noticing improvements within a few weeks.

Visible results (skin, joints, hair, recovery) typically appear after 4 to 8 weeks, depending on your metabolism and consistency.

The key is consistency and patience 🤍

How can I request a refund?

If you experience any issue with your order, please contact us via email and explain your situation.

Our team will carefully review your request to find a fair and satisfactory solution.

I have a community and would like to partner with Biolit

We love collaborating with creators and partners aligned with our premium and natural wellness vision.

Send us a presentation of your project or community at:
📧 bonjour@biolit.ca

Another question?

We’re here to help.

📩 Contact us anytime at: bonjour@biolit.ca